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Our Philosophy
Philosophy
At Vgosh Info, we approach each client engagement with an open mind. At the same time, we strive to create a balance between best practices in project management with a flexible process that can be adapted to meet your specific needs. We strive to make sure that there are ongoing communications, common terminology, and transparent project reporting. This philosophy is incorporated in all aspects of our services – from project initiation through post-implementation support and service.
Our Story
To support this philosophy, we have developed internal controls for project reporting and tracking to provide you with detailed billing information. We have procedures in place that also control changes you have requested to your system, as well as provide programming, versioning, and change documentation that you should expect from a professional services organisation. We have procedures in place to log and track your support requests, as well as to track and analyse response times and identify potential areas for improvement.
Assignment - Client Relationship
Before accepting an assignment, we will confer with the client in sufficient detail to understand the problem and the scope of study needed to solve it. We will accept only those assignments we are qualified to perform and will provide real benefit to the client, but we cannot guarantee any specific results, such as the amount of cost reduction or profit increase. However, we will utilise all the resources at our disposal to achieve the agreed upon objectives of the assignment.
Whenever feasible, we agree with the client in advance on such matters as scope and objectives, as well as the fee basis for an assignment. We do not accept commissions or pay them to others for client referrals. Nor do we accept fees or commissions from others for recommending equipment, supplies, or services to our clients, as this would compromise our impartiality. We have found that in some circumstances, certain products may not be available to our clients other than through our firm due to restrictions or requirements of the product manufacturers; in those situations, we will advise you that a potential conflict of interest may exist.